Cookie Policy

This Cookie Policy sets out the basis on which we, Axis Bank, use cookies and similar technologies on or in relation to the website, This Cookie Policy is effective from 31st July, 2020.

We at Axis Bank, understand that your privacy is important to you and are committed to being transparent about the technologies used. The Cookie Policy explains how and why cookies and other similar technologies (collectively “Cookies and Other Tracking Technologies”) may be stored on and accessed from your device when you use or visit our website. The Cookie Policy should be read together with our Website Privacy Policy. By continuing to browse or use our Sites, you agree that we can store, and access Cookies and Other Tracking Technologies as described in this Cookie Policy.

Please read section About Cookies to know more information on cookies and its types.

Please read section How do I enable/disable the use of cookie? for information on how to control your choices over the cookies.


About Cookies


What are Cookies?

Cookies are small data files that are placed by a website server on your web browser, processor memory or hard drive of your computer or mobile device when you visit a website. To place the cookie in the browser memory, a small code snippet is placed along with other codes on the web page. As your browser loads the web page, these code snippets also get executed placing the cookies in the browser memory. As you browse, cookies gather and store information about the way you use that website for example, the device you are using laptop/mobile or tablet, browser type and its version, Operating System, which pages visited, time spent on the site etc. The information collected is sent back to the website servers over the internet in the form of data bytes and stored against the cookie Identifiers on that server. The domains are SSL certified and hence the information transmission happens in encrypted and secured manner. these cookies don’t collect information that identifies you. i.e. no personally identifiable information (PII) or any other sensitive data like payment information is collected/captured through these cookies. All information collected by the cookies is aggregated and therefore anonymous. This information can be used for a range of different purposes, such as customizing a website for you, helping you navigate a website efficiently, improving your browsing experience, and storing your preferences and login information.

1. Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

  • Essential cookies:
    • Used solely to carry out or facilitate the transmission of communications over a network; or
    • Strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
  • Non-essential cookies:
    Cookies do not fall within the definition of essential cookie, such as cookie used to analyse your behavior on a website (‘analytical’ cookie) or cookie used to display advertisements to you (‘advertising’ cookie).

2. Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

  • Session cookies:
    Session cookies last for as long as you keep your browser open. They expire when you close your browser.
  • Persistent cookies:
    Persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first. Expiry of the persistent cookie depends on the purpose for which it is created. It can stay as long as the page/site through which it is placed exists.

3. First and third-party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

  • First party cookies:
    These are cookies placed on your device by our website domain.
  • Third party cookies:
    These are cookies placed on your device by third party (partner) website domains which are used to collect the analytical information like pages visited, time spent, buttons clicked etc. These third-party cookies can be of companies we work with, social media websites, search engines, advertising networks and business partners. This policy does not extend to those sites and Axis Bank is not responsible for the cookies placed on your device by third party website and any information collected thereto. If you would like to know more about their Cookie Policy or opt out of these cookies, then we request you to visit the respective third party’s Cookie Policy.

Cookie categories

The type of cookie used on this website can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Marketing.

The following section explains the categories, purpose and the examples of cookies that Axis Bank uses. By using our website, you consent to the deployment of cookies for the stated purpose.

1. Strictly Necessary Cookies:

These cookies are essential cookies and are required to ensure basic functionality of the site. these cookies allow you to use the functions of the site and to access the secure areas of the site which requires login authentications. Without these cookies services you have asked for cannot be provided. These are session-based cookies.




2. Performance Cookies:

These cookies are used to understand the performance of the site as the user interacts with the site and helps us understand the improvements needed to ensure the quality and performance of the site. these cookies collect anonymous data that does not directly or indirectly identify the visitor. Usage of these cookies are limited to improving the performance of the website and not to use it for any advertising and marketing purpose. These types of cookies are persistent cookies.




3.Functionality Cookies:

These cookies are used to remember the visitor’s preference and choices. These are used to enhance the overall user experience when using our site. these cookies allow us to customize the experience for the visitor based on the selected preference and choices. These are anonymous and their usage is limited to enhancing the user experience and not to track browsing pattern of user across any other website. these cookies are also persistent in nature.













4.Marketing Cookies:

These cookies are persistent cookies and are used specifically to collect information from the visitor and display relevant advertisements. these cookies along with similar technologies are used to target visitor for online advertising by collecting information such as browsing pattern. These are generally third-party cookies. In the absence of these cookies, there are chances that visitors may see less relevant online content. these cookies are also persistent in nature.















How do I enable/disable the use of Cookies?

Cookies are supported by most web browsers. But there are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods to disable/enable the use of cookies are described below.

You are welcome to block the use of some or all the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

Please note that disabling cookies will make it impossible to set new cookies. However, it does not prevent previously set cookies from continuing to work on your device until you have cleared all cookies in your browser settings.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.


Changing your browser settings

You can accept or reject some or all cookies (for example, blocking all third-party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

  • Google Chrome (
  • Mozilla Firefox (
  • Microsoft Internet Explorer (
  • Apple Safari (

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.


Clearing existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.