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Get pick-up and delivery services for cash and instruments, right at your doorstep

Doorstep Banking

Axis Bank aims at empowering its customers with services that make banking convenient, safe and secure. While we offer one of the largest ATM networks in the country and provide best-in-class Digital Banking services i.e. Axis Internet Banking and Axis Mobile to our customers, we also realise that certain banking services are required at your doorstep, in cases of emergency or otherwise.

To avail Axis Doorstep Banking service, just call on our Phone Banking number and speak to a Phone Banking Officer* for any of the following services:

  • Pick up of Cash and instruments against receipt
  • Delivery of cash against withdrawal from account**
  • Delivery of demand drafts.
  • Submission of Know Your Customer (KYC) documents.
  • Life certificate at the premises/ residence of such customers.

Doorstep Banking facility is available across all branches of the bank within India and can be availed by all Savings Account and Current Account holders.

Please click here to locate the branches we service under doorstep banking.

1. 4 doorstep banking requests per month are available, free of charge for Savings Account Premium customers (Priority, Burgundy and Burgundy Private).

2. INR 100 plus service tax per service and regular transaction charges will be charged for non-Premium Savings Account customers and for Savings Account Premium customers (Priority and Burgundy customers) after 4 free services per month.

3. The charges for Current Accounts will be as per the scheme code. Please refer to the list of charges.

*Please keep your Debit Card number and Debit Card PIN available, in order to avail Doorstep Banking Services.

**For cash delivery, requests will be accepted only for senior citizens above 70 years of age and differently-abled customers.

The following terms and conditions will be applicable on Doorstep Banking service:

1. Axis Bank will engage an outsourced Cash Management agency to facilitate your service. Your personal details required for the said service available with the bank, will be shared with the agency to reach your registered address for fulfilling the services.

2. Doorstep Banking service will be available to all Savings Account holders

3. Types of accounts against which the Doorstep Banking Service is not available are:

  • Joint accounts operated jointly
  • Minor accounts

4. Pick-up/delivery address can be only the registered communication address.

5. Registered address cannot be more than 5 kms from any nearby branch.

6. One doorstep banking request per day per customer will be allowed.

7. For cash delivery, the request will be accepted only for senior citizens above 70 years of age and differently abled customers.

8. For cash pick-up for Savings Account and Current Account customers, the per instance amount shall not exceed INR 50,000.

9. Customer needs to share an ID proof and show the SMS sent by the bank to the delivery/pick-up vendor.

10. Customer should also verify the details of the vendor (ID Card) with the details mentioned in the delivery/pick-up slip.

11. All requests at the Phone Banking centre received till 1:00 PM will be forwarded to the branch on the same day. Requests post 1:00 PM may be responded the next day (branches may choose to respond on the same day as per discretion of the branch). On working Saturdays, the agent will accept requests only till 11:30 AM.

12. Customers are requested to note that the bank shall not be liable or responsible, either legally or financially, in any manner whatsoever for any failure to offer doorstep services under circumstances which are beyond the control of the bank.